FAQ

General Questions 

Q. We’ve looked through your website and information and we really like the sound of everything – how do we arrange an appointment with you to discuss our event catering?

A. Call or email us and we will arrange a meeting to suit you – either at our Leicester City premises, or we’ll come to you or your venue.  We know you’re busy too and are happy to arrange meetings for evenings or weekends if required.

Q. What do we discuss during the meeting and what happens next?

A. We will talk through your plans and menu and event ideas and get the shape of the day, and afterwards, we’ll send you a much more detailed initial plan and quote for your day.

Q. Do you charge corkage?

A. We charge a corkage fee for Venue Hire events of £12 per bottle of wine, £15 per bottle of Prosecco and £25 per bottle of Champagne.

We do not charge a corkage fee for outside catering events.

Q. What cities or areas do you service?

A. We predominantly provide our catering, event & private dining services across the Midlands but are happy to venture outside of these regions though, so simply let us know where your event is being held & we can tell you if it’s an area we can service.

Q. There is no kitchen when my event is being held. Are you still able to cater it?

A. Yes, we can! In addition to what we can prepare at our kitchen, we also have mobile kitchen facilities which allows us to cook some of your food right on-site. Please let us know where your event is being held when you give us your event details so we can address the logistics and any possible issues.

Q. Are there any additional fees/charges not included in your packages?

A. Potentially. Staffing and travel fees may apply, based on the size of your event and where the event is being held. These additional charges or fees will be discussed and calculated into your catering quote.

Important Note: Some venues charge their own, separate usage fee; please ask us about your venue, or inquire with them to find out if they charge an additional fee, and if so, how much it is.

Q. Do you offer tastings so I can try items before I book you?

A. Yes, we are happy to offer our clients one private tasting for two at a cost of £150. Additional guests (up to 6 total) are £25 each. The initial £150 taster fee will be offset against your catering balance when you book with us. After you have received your catering quote, please request a tasting if you are interested and our sales manager will work with you to schedule it.

Q. Do you require a deposit to hold my date?

A. Yes. For weddings we require an initial 10% non-refundable deposit upon acceptance of our quote, 40% no later than 90 days prior to your event date and the final balance is due 14 days prior to your event. For all other events, we require a 50% non-refundable deposit to hold your date and the remaining balance is due no later than 14 days prior to your event. 

Q. How do I make my deposit and any subsequent payments?

A. Our preferred methods of payment are by direct bank transfer or Paypal (fees may apply). Payments can also be made by cash or credit/debit card in person.

Q. Which payment cards do you accept?

A. We accept all major debit and credit cards except American Express.

Q. When do you need my final guest count?

A. We require your final guest count at least 14 days prior to your event so we can prepare accordingly.

Q. How much time do I have to make any changes to my menu?

A. Any changes to the menu must be advised no less than 14 days prior to your event so we can prepare accordingly. Any changes outside of the original budget will be charged additionally and standard payment terms will apply.

Q. How far in advance do I need to book you?

A. If you know your event date, we always recommend you book to save your date as soon as possible. Particular months fill up quickly and weekend days any time of year are especially likely to fill up. Once you have approved your quote and paid your initial deposit, your date is locked in to our calendar.

Q. Are there any dates or holidays you do not cater?

A. We do close our diary for Christmas Day, Boxing Day and New Year’s Day each year but are otherwise happy to cater on a date of your choosing, subject to availability.

Q. Is there a minimum number of guests required to book your services?

A. The variety of services we offer allows us to cater for numbers both small and large; please see the services page for further details of each. If your numbers don’t meet our minimum requirements, when you complete our online inquiry form, please note the number of guests you anticipate & we will let you know if we can accommodate your event.

Q. If I need to cancel my event, what is your cancellation policy?

A. If you cancel your event, your deposit(s) will be applied toward the cost of any new event booked within 90 days of your cancellation. Cancellations of wedding catering made later than 90 calendar days prior to your event will require full payment of the remaining 40% deposit to be made.

Q. How long is your food and bar service?

A. For private hire events, our standard bar service is 4 hours. Hours of food and bar service vary depending on the menu and event. Your sales manager will discuss with you the service hours of your specific event during your consultation.

Q. Can you provide me with any services other than catering?

A. Absolutely! As well as our own additional services for private dining, cookery classes, corporate team building and bar services, we are happy to arrange any event rentals you may need such as guest tables, seating, linens, chair covers, china, tents – almost everything you can think of! We can also arrange entertainment services like a DJ, Emcee, & bounce houses. Just let us know what you need & we will include those items in your catering package quote.

Q. I’m interested in having a bar at my event. Are there any restrictions I should know of?

A. Some event venues & locations (like public spaces) do not allow outside bar services or do not permit alcohol on the premises. Please inquire with your event venue or ask us. If permitted, we can provide the venue with a copy of our Liability Insurance & Alcohol Licence.

Q. I’m planning on providing alcohol at my event. Can I hire your bartenders to serve it?

A. For liability reasons, our staff can only serve alcohol if our company is providing it. If you are providing the alcohol, you can hire someone to bartend or allow guests to serve themselves. Please check with the venue on any regulations for serving alcohol should you intend to charge the guests for the supply.

Q. Do your services include cleaning during and after the event?

A. Yes. Our staff maintain all food stations throughout the event to ensure cleanliness and will clear tables during the event. Our staff are also responsible for cleaning their prep and kitchen area, removing trash and breaking down and collecting most items rented through us such as china, chairs, tables, tents, etc. Please note that Eastern Heroes staff are not responsible for mopping, vacuuming, or cleaning restrooms.

Q. Is Eastern Heroes licenced and insured?

A. Yes, we have all licenses, health and hygiene certificates and liability insurances that are required to prepare and serve food and alcoholic beverages.

Q. What do your staff wear while working events?

A. Our servers, bartenders and waiting staff are all clean and smartly presented in a matching combination of black trousers or skirt and tights, black or white collared shirts and black non-slip shoes with hair tied back and no nail polish. Our Chefs and culinary staff wear freshly laundered and pressed chef jackets.

Q. Do you offer kosher, parve or halal menu items?

A. Whilst we aim to satisfy all tastes, we are unable to offer menus catering for kosher, halal or parve requirements.

Q. Do you have vegetarian and vegan menu items?

A. Yes, we do. Your sales manager will be able to identify the vegetarian and vegan-friendly menu items we offer.

Q. Do you offer gluten free menu items?

A. We do but due to the nature of the cuisine, gluten is prevalent in many dishes. Your sales manager will be able to identify the gluten free menu items we offer.

Q. I have allergies, can I still order from the main menu?

A. We aim to accommodate where possible so please discuss your requirements with us.

Corporate Catering Questions 

Q. What is included in your corporate catering orders?

A. Disposable plates, utensils and napkins. Served hot menu items also come with chafing trays and flasks to keep food hot. Included or added beverages come with disposable cups and ice, creamers, sweeteners as applicable. Our professional staff will deliver, set up and serve your order, as well as clean up (unless you prefer drop-off only). 

Q. How far in advance do I have to place my corporate order?

A. We require all corporate catering orders to be placed a minimum of 48 hours in advance of the requested delivery time – subject to availability. 

Q. What days and hours can I order corporate catering?

A. Our corporate catering menu is available for delivery/setup Mondays – Fridays, 6am to 8pm. Days & times are subject to schedule availability.

Q. When am I required to pay for my corporate catering order?

A. Full payment will be required upon placing your order.

Q. How do I cancel or change an order?

A. Cancellations or changes must be made at least 24 hours prior to your delivery time. We may not be able to accommodate order changes without 24 hours-notice, and orders cancelled without 24 hours-notice are subject to a cancellation fee or may be non-refundable.

Q. What charges/fees are not included in the menu price?

A. Delivery charges and serving staff costs, as applicable, will be added to each order on confirmation of the menu choices. 

Q. What are your delivery charges?

A. From our location (central Leicester): 0 – 9 miles = £20 10 – 25 miles = £45 26 – 50 miles = £65